Topic outline

  • General

    Welcome to the Online Training Module:
    Selling Skills in Tourism


    Thank you for joining us in this essential training intervention. This may be a new experience for you , but we trust that we have managed to make the content as appealing, relevant and exciting as possible to make this learning path a great one.


    This module reviews the historical development of tourism in Namibia , analyses its components and examines the importance of selling skills to promote the tourism industry. It is designed to provide course participants with an appreciation of the complexities of tourism, organisations within the industry, and relevant disciplinary and interdisciplinary approaches to their study.


    During the online training program the focus will be on the selling skills the front -office or reception ned to aquire and the participants will learn to identify and interpret customer needs; help the employee & other staff members to perform his/her duties.

    The front desk staff serves as a channel of tourist information to management about customers, markets, and competition.


    Please click on the course below to start Module 1